Terms of service

DISTANCE SALES AGREEMENT

All users shall be deemed to have read and accepted the Sales Agreement at the moment they complete their membership registration.

This Distance Sales Agreement is concluded electronically between Mercan Optik (hereinafter referred to as the “SELLER”) and the Customer (hereinafter referred to as the “BUYER”).

Article 1 – Subject

The subject of this Agreement covers the rights and obligations of the parties in accordance with Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product whose characteristics and sales price are specified below and sold by the SELLER to the BUYER.

Article 2 – SELLER INFORMATION

Mercan Optik LTD. ŞTİ. 

Article 3 – BUYER INFORMATION

All members who register with and shop from Mercan Optik’s e-commerce store olivewing.store (hereinafter referred to as the “BUYER” or “CUSTOMER”).

Article 4 – Subject Matter of the Agreement and Product Information

The type, quantity, brand/model, color, number, sales price, and payment method of the goods/products or services are as specified on the website. These details may be changed without prior notice to the BUYER.

Article 5 – General Provisions

5.1 – The BUYER declares that they have read and understood all preliminary information regarding the essential characteristics, sales price, payment method, and delivery terms of the contractual product specified in Article 4 and that they have provided the necessary confirmation electronically.

5.2 – The product subject to this Agreement shall be delivered to the BUYER or to the person/organization at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days.

5.3 – If the product is to be delivered to a person or organization other than the BUYER, the SELLER shall not be held responsible if such person or organization refuses to accept the delivery.

5.4 – The SELLER is responsible for delivering the product in a complete and undamaged condition, in accordance with the specifications stated in the order, and together with warranty documents and user manuals, if applicable.

5.5 – Delivery of the contractual product is conditional upon the electronic approval of this Agreement and full payment of the sales price via the payment method selected by the BUYER. If, for any reason, the product price is not paid or is canceled in bank records, the SELLER shall be deemed released from the obligation to deliver the product.

5.6 – If, after delivery, the BUYER’s credit card is used unlawfully or without authorization (not due to the BUYER’s fault) and the relevant bank or financial institution fails to pay the product price to the SELLER, the BUYER must return the delivered product to the SELLER within 3 business days. In such cases, shipping costs shall be borne by the BUYER.

5.7 – If the SELLER is unable to deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation interruptions, the SELLER is obliged to notify the BUYER. In such cases, the BUYER may choose to cancel the order, request replacement with an equivalent product (if available), or postpone delivery until the obstructing circumstance is resolved. If the BUYER cancels the order, the SELLER shall initiate the refund process with the relevant bank within 7 days and notify the BUYER by email. The SELLER shall not be held responsible for delays caused by the bank.

5.8 – If the delivered product is defective or faulty, it must be sent back to the SELLER within 7 days from the date of receipt for repair or replacement under warranty conditions. In this case, shipping costs shall be borne by the SELLER. After the 7-day period, the BUYER must apply directly to the authorized service center.

5.9 – This Agreement becomes valid once electronically approved by the BUYER (upon membership registration).

Article 6 – Right of Withdrawal

The BUYER has the right to withdraw from the Agreement within seven (7) days from the delivery of the product to themselves or to the person/organization at the address indicated.

To exercise the right of withdrawal, the BUYER must notify the SELLER via fax or email within this period, and the product must be unused and its packaging undamaged in accordance with Article 7 provisions.

Upon exercising this right, the BUYER must return:

  • The original invoice, and

  • A copy of the shipping delivery report confirming that the product has been sent back to the SELLER.

Following receipt of these documents, the SELLER shall initiate the refund process within 7 days through the relevant bank. The SELLER shall not be held responsible for delays caused by the bank.

If the original invoice is not returned, VAT and other legal obligations cannot be refunded.

The shipping cost for returned products due to withdrawal shall be borne by the BUYER.

The right of withdrawal cannot be exercised for:

  • Products that cannot be returned by nature,

  • Single-use products,

  • Copyable software and programs,

  • Perishable goods or goods with expired shelf life,

  • Opened software, DVDs, VCDs, CDs, cassettes,

  • Computer and stationery consumables (toner, cartridges, ribbons, etc.),

  • Cosmetic products whose packaging has been opened or damaged.

Article 7 – Competent Court

For the implementation of this Agreement, Consumer Arbitration Committees up to the monetary limits announced by the Ministry of Industry and Trade, and Consumer Courts located at the residence of the BUYER or SELLER, shall have jurisdiction.

Upon electronic confirmation of the order, the BUYER shall be deemed to have accepted all provisions of this Agreement.